Intake Specialist

Legal Intake and Client Success Careers in Warrensburg, MO

Overview

Location: In-Person | Warrensburg, Missouri

Status: Full-Time, Bonus Eligible

The Opportunity Lotspeich Law, LLC is a modern, boutique family law firm that has traded "law factory" chaos for disciplined systems and high-stakes impact. We are seeking a sophisticated professional to serve as the Intake & Client Success Specialist—the face and voice of our mission. This role is not about "answering phones"; it is about being the architect of a client’s first step toward justice.

Who You Are Whether your background is in high-end hospitality, client relations, medical front-office, or legal case management, we provide the training and systems to help you excel. We are looking for a self-motivated "A-Player" who:

  • Thrives on Autonomy: You are a self-starter who manages your responsibilities independently and operates with high accountability.

  • Navigates Crisis with Calm: You can communicate empathetically with individuals in high-stress situations while maintaining professional confidence.

  • Master of Details: You have an "eagle eye" for detail and a passion for organized excellence.

  • Tech-Fluent: You are comfortable mastering modern office technology and digital communication tools.

  • At Lotspeich Law, LLC, we have replaced the traditional "law factory" chaos with a disciplined, tech-forward environment built for high-performing professionals. We believe that the best work happens when talented people are given the tools they need and the autonomy to use them.

    How We Work:

    • Ownership over Oversight: We don’t micromanage. We hire professionals who take internal accountability for their results and manage their responsibilities independently.

    • Calm in the Storm: Our clients come to us during their most difficult moments. We maintain a standard of "fierce professionalism and wild compassion," navigating high-stakes situations with steady, ethical judgment.

    • Precision & Systems: We rely on clear SOPs and modern digital tools—like Google Workspace and CRM software—to ensure no inquiry is overlooked and every client feels heard.

    • Continuous Evolution: This is a firm for the lifelong learner. We recognize and reward those who proactively seek mastery in their craft and contribute to the firm's growth through measurable excellence

  • At Lotspeich Law, you don't just "answer phones"; you own the initial client experience and act as the primary engine for the firm's growth. In this role, you will drive our success through the following pillars:

    • Master of First Impressions: Serve as the strategic first point of contact, responding to inquiries with the warmth and confidence needed to build immediate trust. You will guide prospective clients through their first interaction, ensuring they feel heard and respected.

    • Suitability Gatekeeper: Exercise high-level judgment to conduct screenings, assessing whether a potential matter aligns with the firm’s expertise and ethical standards.

    • Onboarding Architect: Facilitate a seamless transition for new clients by meticulously gathering critical documentation and coordinating attorney consultations.

    • Relationship Nurturer: Drive firm growth through consistent, professional follow-up, ensuring every lead is nurtured and no potential client feels overlooked.

    • Data & Systems Catalyst: Maintain an "eagle eye" for detail by accurately documenting interactions within our CRM and tracking performance benchmarks to improve overall firm productivity.

    • Strategic Closer: Use consultative communication skills to build rapport, providing the clarity and professionalism required to convert qualified inquiries into retained clients.

  • We are seeking a professional defined by their judgment and drive, rather than just a list of past duties. The ideal candidate naturally embodies the following characteristics:

    • Self-Directed Initiative: You are a true self-starter who doesn't wait for a list of instructions ; you proactively identify needs and take ownership of the solution.

    • Empathetic Resilience: You possess the high emotional intelligence required to guide individuals in crisis. You communicate with calm, professional confidence, ensuring every prospective client feels heard and respected.

    • Technological Fluency: You have a high degree of comfort with modern digital tools. You can quickly master Google Workspace, CRM systems (such as MyCase or Clio), and other legal-tech platforms.

    • Meticulous System-Thinker: You have an "eagle eye" for detail and a genuine passion for organized excellence. You understand that accurate data entry and process consistency are the backbone of a successful firm.

    • Professional Presence: You carry yourself with warmth and confidence. Whether on the phone, via video, or in person, you represent the firm’s mission of "Guidance with Integrity" at the highest level.

  • At Lotspeich Law, LLC, we provide a professional setting designed for high-caliber talent who prefer clarity over chaos. Our practice is built on a foundation of mutual accountability and disciplined excellence.

    • Autonomy & Ownership: We hire professionals, not task-takers; we offer an environment where self-directed "A-Players" excel without the need for micromanagement or constant oversight.

    • Systematized for Success: Our firm operates with defined systems and clear SOPs, ensuring you have the structure needed to focus on high-impact client engagement rather than administrative guesswork.

    • Collaborative In-Office Culture: Based in our Warrensburg office, our team prioritizes in-person collaboration and the highest standards of client confidentiality.

    • A Culture of Initiative: While team support is always available, we empower our staff to lead; initiative is the primary driver of success and growth within our firm.

    • Work-Life Integration: We maintain a disciplined schedule that respects your time, including early Friday closings to support a healthy work-life balance.

Apply Now
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How to Apply: The Client Success Challenge

We are a team of passionate thinkers and doers, building with purpose and clarity.

Because this is a highly visible, client-facing role with direct impact on our firm’s growth, we use a selective application process to identify true professionals. To be considered for the Intake & Client Success Specialist position, please complete the following two steps:

1. Submit Your Professional Resume Email your resume to amanda@lotspeichlaw.com. Use the subject line: Intake & Client Success Application – [Your Name].

2. The Video Introduction (90 Seconds) As the primary point of contact for our firm, your communication skills are your most important asset. Along with your resume, please attach a brief video (60–90 seconds) addressing the following:

  • The Mission: Why does the philosophy of "Guidance with Integrity" resonate with your professional approach?

  • The Three-Way Win: How will your specific skills create a win for you (your career growth), a win for our clients (their experience), and a win for the firm (our mission and results)?